特定商取引法に基づく表記
Return & Refund Policy
Last Updated: [2026/8/19]
At [Your Company Name], we specialize in custom-printed packaging solutions tailored to your brand. Because all our products are made-to-order to your specifications, all sales are final. We do not accept returns or offer refunds due to change of mind, incorrect selection, or if the product meets your approved proof and specifications.
When We Accept Returns
We accept returns only in the following cases:
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Manufacturing defects (printing errors, material flaws, incorrect dimensions)
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Damage incurred during shipping
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Incorrect items shipped (wrong product or specifications)
Non-Returnable Items
The following are not eligible for return or refund:
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Change of mind or buyer‘s remorse
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Errors in customer-provided artwork (typos, design flaws, low-resolution files)
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Color variations within acceptable industry standards (Delta E ≤ 3.0)
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Quantity discrepancies within ±10% of the ordered quantity (industry standard)
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Products not claimed within the specified time frame
Claim Deadline
All claims regarding product defects, shortages, or damage must be made within [7] business days of receiving your order. Claims submitted after this period will not be accepted.
How to File a Claim
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Contact our customer service team at [email] or [phone]
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Provide your order number, a detailed description of the issue, and clear photos showing the problem
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Our quality assurance team will review your claim and respond within [X] business days
Resolution Options
If the issue is confirmed to be our responsibility, we will offer one of the following:
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Free reprint of the affected items
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Partial or full refund of the purchase price
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Store credit for future orders
Return Shipping
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If the issue is our fault: We will cover all return shipping costs
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If the issue is the customer’s fault: The customer is responsible for all return shipping fees
Refund Processing
Approved refunds will be processed within 7–10 business days and credited to your original payment method.
Limitation of Liability
Our liability is limited to the purchase price of the defective products. We are not responsible for any indirect, incidental, or consequential damages, including lost profits or loss of customers.
Questions?
If you have any questions about this policy, please contact us at:
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Email: [your email]
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Phone: [your phone]
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Business Hours: [your hours]