leverans policy

Shipping Policy

Last Updated: 2026/8/19

1. Introduction

At HKzds, we specialize in providing custom-printed packaging solutions to businesses worldwide. This Shipping Policy outlines our shipping practices, delivery timelines, and important information regarding international shipments.

2. Order Processing Time

• Processing Time: Orders are processed within [7-14] business days after final proof approval and receipt of full payment (or required deposit).

• Production timelines begin only after final proof approval.

• Rush orders may be available upon request and may incur additional fees. Please contact us for rush order availability and pricing.

3. Shipping Methods and Carriers

We partner with reputable international carriers to ensure reliable delivery of your orders, including but not limited to:

• DHL Express

• FedEx

• UPS

• [Other carriers you use]

The carrier used for your order will be determined based on destination, order weight, dimensions, and shipping speed selected.

4. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:

Important Notes:

• These are business day estimates (excluding weekends and public holidays)

• Delivery times do not include order processing time

• Customs clearance may cause additional delays beyond our control

• Peak seasons, weather conditions, and unforeseen events may affect delivery times

5. Shipping Costs

• Shipping costs are calculated at checkout based on destination, order weight, dimensions, and selected shipping method.

• For bulk orders or custom quotes, shipping costs will be included in the quotation.

• We may offer free or discounted shipping for orders above a certain value — please check our website or contact us for current promotions.

6. International Shipping — Customs, Duties, and Taxes

Important: International shipments are subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the product price or shipping fees.

• Who Pays: The buyer (recipient) is responsible for all customs duties, import taxes, and any other fees imposed by the destination country.

• Incoterms: Unless otherwise agreed in writing, our shipments are made on a Delivered At Place (DAP) basis, meaning the buyer is responsible for all import duties and taxes.

• Customs Delays: We have no control over customs clearance processes. Delays caused by customs are beyond our responsibility.

• Commercial Invoice: We will provide accurate commercial invoices for all international shipments to facilitate customs clearance.

• Customs Rejection: If a shipment is rejected by customs or refused by the recipient, the buyer remains responsible for all shipping costs, return shipping costs, and any applicable customs fees.

Please check with your local customs office for information on applicable duties and taxes before placing your order.

7. Shipping Address

• You are responsible for providing accurate and complete shipping addresses.

• We are not responsible for delays, additional shipping costs, or lost shipments resulting from incorrect or incomplete addresses provided by the customer.

• If an order is returned to us due to an incorrect address, you will be responsible for the return shipping costs and any re-shipping fees.

8. Tracking Information

• Once your order ships, you will receive a shipping confirmation email containing tracking information.

• You can track your shipment using the carrier‘s tracking portal.

• If you do not receive tracking information within the estimated processing time, please contact us.

9. Lost, Damaged, or Delayed Shipments

• Damaged in Transit: If your order arrives damaged, please refuse acceptance if possible, or take photos of the damaged packaging and products. Contact us immediately with photos and your order number — we will work with the carrier to resolve the issue.

• Lost Shipments: If your shipment is confirmed lost by the carrier, we will work with you to file a claim and arrange a replacement or refund.

• Delayed Shipments: We are not responsible for delays caused by shipping carriers, customs, weather, or other events beyond our control. However, we will assist you in tracking your shipment and communicating with the carrier.

10. International Shipping — Regulatory Compliance

For shipments to the European Union:

• As of August 12, 2026, the EU Packaging and Packaging Waste Regulation (PPWR) requires that all packaging entering the EU market comply with extended producer responsibility (EPR) requirements.

• It is the buyer‘s responsibility to ensure that the packaging products they order comply with all applicable regulations in their destination country.

• We will provide necessary documentation to support your compliance efforts but are not responsible for regulatory compliance in the destination country.

For shipments to the United States:

• As of August 2025, the de minimis exemption for international shipments to the U.S. has been suspended, meaning duties and taxes now apply to all commercial imports valued at $800 or below.

• Buyers are responsible for all applicable duties and taxes on U.S. shipments.

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under this Shipping Policy if the delay or failure is caused by events beyond our reasonable control, including but not limited to: acts of God, war, terrorism, strikes, labor disputes, governmental actions, natural disasters, pandemics, supply chain disruptions, carrier failures, or customs delays.

12. Contact Us

If you have any questions about our Shipping Policy or need assistance with your shipment, please contact us at:

• Email: [your email]

• Phone: [your phone]

• Business Hours: [your hours]